RGW HANDFORGED KATANAS

Our Policies
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Our Policies

We'll explain our current business and ordering policies on this page.

Shipping and Handling

UK postage via fully insured royal mail delivery is included in the prices.For international orders please contact me for a quote.Please be sure that your country allows import of these swords as i shall not be held responsible for any refusal by international customs

LIABILITY
I shall not be held responsible for any incident or accident caused when using a katana,it is the users responsibilty to check the integrity of the sword before every use and to maintain it to an acceptable level.Katana should only be used in a safe,fully insured, secure enviroment.I shall not be held responsible for any fault arising due to any modification or alteration to the origional specification.

PAYMENT OPTIONS

THERE ARE VARIOUS OPTIONS FOR PAYMENT OF YOUR ORDER WHICH MUST BE MADE IN FULL BEFORE YOUR ORDER IS PROCESSED.

PAYPAL - TO COMPLY WITH PAYPAL POLICY YOU WILL NEED TO SEND ME A NUMBER AS PROOF OF YOUR AFFILIATION TO EITHER A MARTIAL ARTS SOCIETY OR A COLLECTABLES ASSOCIATION,THESE DETAILS ARE NOT SHARED NOR INVESTIGATED BY MYSELF AS I DO NOT HAVE THE LEGAL AUTHORITY NOR ARE THEY HELD ON FILE AS AGAIN THIS IS NOT A LEGAL REQUIREMENT THEY ARE JUST A REQUIREMENT OF PAYPAL.

CHEQUE - THIS OPTION WILL REQUIRE AN ADDITIONAL TIME OF 5-7 DAYS TO ALLOW THE CHEQUE TO CLEAR,PLEASE CONTACT ME FOR FULL PAYMENT DETAILS IF REQUIRED.

CASH - IF YOU WISH TO PAY BY CASH PLEASE BE SURE TO SEND IT BY FULLY INSURED
POST WHICH REQUIRES A SIGNED PROOF OF RECEIPT SUCH AS ROYAL MAIL SPECIAL DELIVERY.

BANK TRANSFER = PLEASE CONTACT ME FOR FULL DETAILS OF ACCOUNT.

PINGIT = A SIMPLE AND SAFE TRANSFER MADE TO MY MOBILE NUMBER.

DELIVERY TIMES

PLEASE UNDERSTAND THAT I CAN GIVE VERY ACCURATE TIME FRAMES FOR THE PRODUCTION OF YOUR KATANA WHICH WILL VARY DEPENDING ON THE WORKLOAD AT MY FORGE BUT ACTUAL FORGE TO UK DELIVERY TIMES CAN VARY DUE TO CUSTOMS CLEARANCE AND THIS IS THE ONE FACTOR DURING THE WHOLE PROCESS THAT I CANNOT CONTROL.

ORDERING

ONCE YOU HAVE CHOSEN THE SPECIFICATION FOR YOUR ORDER  PAYMENT IS ARRANGED AND ONCE RECEIVED THE ORDER IS SENT TO MY FORGE FOR PRODUCTION AT WHICH POINT YOUR ORDER BECOMES FINAL AND NON REFUNDABLE.

EXTENDED PAYMENT PLAN

STEP 1. ONCE ORDER SPECIFICATIONS ARE CONFIRMED THE FIRST PAYMENT IS MADE.

STEP 2. NO MORE THAT SEVEN WEEKS AFTER FIRST PAYMENT BUT AT ANY TIME SOONER THE SECOND INSTALMENT IS PAID AT WHICH POINT THE ORDER DETAILS ARE PASSED TO THE FORGE SO THE SMITH CAN START YOUR ORDER.

STEP 3.FINAL PAYMENT IS MADE WITHIN A MAXIMUM OF FOUR WEEKS FROM PAYMENT TWO OR AT ANY TIME SOONER.

All payments will be made via paypal invoices as first choice but other payment methods can be used if required and can be discussed as required.

All paypal invoices will be sent within three days so can be paid at your convenience but within the above stated time frames.

For order to be completed all payments must be made.

Order can only be cancelled if notification sent before second payment is made when a full refund of first payment can be made less  5% of first payment as administration fee.

If order is cancelled after final payment no refund will be offered at this stage.

There is no charge for the extended payment plan if completed within the above terms.

Do you have any questions? Send us an e-mail at:

info@ourcompany.com

RGW HANDFORGED KATANAS
Tel: 01621 826982 Mobile: 07896433355

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